Last night, eircom.net Broadband customers experienced disruption to their Internet service between 5.30pm and approximately midnight, when full service was restored.

Our technical teams have worked with our suppliers through the night to address the issue to avoid recurrence of the problem. We will continue to make further changes throughout the day.

We expect that further significant service interruptions will be avoided, although there may be some minor service interruptions as necessary configuration changes take place.

We appreciate our customers continued patience as we work to resolve these issues. eircom sincerely apologises for this interruption and we would like to reassure all affected customers that the company is making every effort to ensure a full service is maintained.

Advice to customers

Customers who continue to have difficulties accessing the Internet should shut down and reboot their computer and broadband modem, via the power switch located at the rear of the modem. These steps should reset all applicable software and restore the network connection.

Customers with technical questions should contact our broadband support number on 1890 260 260.

Customers with general queries or concerns can email customercare@eircom.ie or call us on 1800 200 481.